Address Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary. […]
Conduct and periodically review contents of the initial training of new Agents, including good phone practices, general customer service skills, listening skills, de-escalation skills, and Call Center policies and procedures along with the trainers designated to the projects/process.
Develop Refresher training plans based on Training needs for existing Agents to help prepare them for call taking and improving current standards of Quality.
Using trending data...
