AddressPosition : Operation head
Experience : 10-15 Years
Role : Fulfillment for Brands in Market Place & Outright Ecommerce Accounts
- Heading the Operations & Supply chain for our brand in India and reporting to Director at Bangalore office.
- Fostered change management in the operations team by defining and managing working style and protocols.
- Enforced a data intensive approach to identifying and solving operational issues.
- Aligned team and stakeholders on set protocol of communication for ease and efficiency
- Trained team to use best practices for daily tasks targeting customer centricity, quality & efficiency
- Brought down operating cost by going from company controlled to 3PL operations
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