Job description
- Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations
- Collaborate with front office, food and beverage, and other department heads to ensure that operations are running smoothly
- Maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies
- Conduct revenue management audits for all department budgets, including purchase journals, expenditures, capital requests, labor, and present reports to general manager
- Incorporate guest satisfaction into staff meetings, with a focus on coming up with new methods to enhance performance over time
- Coordinate with human resources to interview, hire, and train hotel operations staff to ensure that all departments run well
Refer code: 884585. ReckRute - The previous day - 2024-01-22 11:39
Address
Salary
