AddressYour Responsibilities
This position reports to the Guest Service Duty Executive. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.
Your Duties
To ensure the smooth daily operations by Guest Services at Check-in counter, Gate Management, Arrival Hall and also to prepare daily operations reports.
To ensure that staff are properly plan before starts of operation by updating staff of any information, briefing and de-briefing, assigning staff at their designated area, and that all tools are sufficient and in order.
To ensure the check-in counter is open at 4 hours before departure time.
To ensure all systems run i.e. conveyer, BHS, Tubs and FIDS before opening counter
To monitor staff movement, discipline and to report to the superior for further action.
To react if any delay occurs and to inform Supervisor on duty to take necessary action.
To ensure all SOP is being implemented according to GOM.
Comply with Airline Standard, Safety performance, the applicable law and procedure in all locations where operation are conducted.
Your Traits
Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment.
Proficient in oral and written English and Bahasa Malaysia, or local language where staff is located.
Ability to maintain high confidentiality, tactful and discretion when dealing with people.
Possess good interpersonal and communication skills.
Able to work on shift.
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
