Guest Service Associate (Gsa)

Responsibilities for Customer Service Associate

• Respond promptly and professionally to walk in customer inquiries in person.
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have
• Participate in training opportunities provided by the organization or by outside entities
• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Qualifications for Customer Service Associate

• 2+ years of previous customer service experience a plus
• Friendly and welcoming manner with clients and other members of the customer service team
• Extensive knowledge of the company's policies, procedures, goods and services
• Familiarity with customer-relationship management (CRM) & POS (point of Sale) billing software programs
• Ability to explain complex concepts in a clear, simple manner to customers
• Strong command of written and verbal English
• Excellent organizational and multitasking skills
• Ability to maintain a calm and polite manner in stressful situations
• Willingness to cooperate with customers and management to resolve any issues that may arise

Share your CV’s on varsha.g@nakkashi.co.in

Contact Person: Ms. Varsha , Mb. No. – 095299-14125

Job Type: Full-time

Salary: ₹11,000.00 - ₹17,000.00 per month

Benefits:

• Paid time off

Schedule:

• Morning shift

Supplemental pay types:

• Performance bonus

Speak with the employer
+91 9529914125