Graduate Engineer Trainee (Get)

Role: 6 months of in-person internship
Location: NCR/Bangalore
Eligibility: Stream – Electronics and Communication , Electronics and Instrumentation , Electronics and Electrical with 60% - X & XII & >= 6.0 CGPA - B Tech
Batch: 2024

Ericsson Overview:

Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open-up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.

Exciting Opportunity:

We are going through a digital transformation journey and our Group IT intends to build the Digital Foundation of Ericsson and deliver on Ericsson Digital Transformation.

Ericsson is now looking fordynamic and energetic Graduate Engineersfrom top-tier universities in India, to significantly expand its Enterprise IT Teams inNoida & Gurugram, Bengaluru

We offer you the chance to join a winning team that is innovative and empowers people, business and society. We work in an open and collaborative environment with challenging work that inspires us to continuously develop ourselves and strive towards achieving our creative best. To succeed in our company, you need to be a team player, business-minded, quick and professional when responding to our customers’ needs.

We invite you to join our team and be part of the exciting journey ahead.

Key Responsibilities:

· Service Alarm Monitoring.

· Alarm Management for the assigned Network Services (based on Business Requirement)

· Ticket Management

· Monitoring all events in Customer's managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and escalate exceptions.

· Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes.

· Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations.

· Work Order Handling

· Regular follow up on the events with relevant departments working on it as per the EOE/MSTOP process.

· Work towards KPI & Balanced Scorecard parameters

· Creation of Trouble Tickets

· End to end responsible for the incident ticket lifecycle.

· Adherence to the organizational guidelines & departmental processes & procedures

· Deliver 24/7 support, resolving technical issues promptly for seamless operations.

Key Qualifications:

· B.E./B.Tech. Engineering/Telecommunication Engineering or related disciplines.

· Good communication skills in written and spoken English.

· Creativity and ability to formulate problems and solve them independently.

Behavioral competences

· Working with People

· Adhering Ericsson Core Principles & Values

· Adapting & Responding to Change