Address Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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Support Travel Manager and Amex GBT Client Manager on a day-to-day basis with Travel Program. Responsibilities include but are not limited to supporting client in day-to-day travel program, this can include compiling, tracking and executing deliverables, policy exception management, crisis management, pre and post trip reporting and Online Booking tool support. Work with CGM supporting Customer action plans and attending client calls. Assist CGM in producing savings reports and any other reporting needed for business reviews.
What You’ll Do on a Typical Day :
- Completes reports as needed using INSIGHTS Tool. Run KPI reports to identify trends & their impact to the client.
- Research and consolidates industry trends, sharing and applying knowledge to enhance review impact and positioning and collaborates with Client Management to provide savings reports and any other reports required for Business Reviews.
- Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines and supports other internal/external document production and internal/external projects as required.
- Provides functional support for MS Office applications (Word, PowerPoint, Excel) for data consolidation, analysis and client document needs and provides overall Client Program support to the Client General Manager.
- Provides Support and engages directly with the Client as needed to resolve escalated Customer Service Issues and support Online booking Tool updates and issue resolution
- Work with client and stakeholders across GBT to understand complex business needs, data requirements and then translate requirements into effective reporting, visualization and actionable insights
- Compile various data sources with large amounts of data and have the ability to link data together to create reports/solutions under direction of the client
- Run reports, correct file errors, normalize data, create scenario-based models etc. in an accurate and timely fashion
What We’re Looking For :
- Graduate with 7 years of experience and must have previous DAR (Dedicated Account Representative) experience.
- Thorough knowledge of the Business Travel Industry and strong Experience using Amex GBT INSIGHTS Reporting Tool.
- Online Booking Tool Support – NEO experience preferred. Sabre GDS Experience.
- Experience working with a Global Account preferred.
- Excellent PowerPoint, Excel, Word, & SharePoint skills.
- Ability to work under pressure and maintain flexibility and good understanding of travel related data.
- Ability to analyze & assess raw data to draw meaningful conclusions and interaction and communication with diverse working styles, ability to build and leverage strong working relationships.
- Strong Project Management and organizational skills. Ability to prioritize and manage competing demands to meet deadlines and adaptation to change and new direction on short notice.
- Ability to identify issues or challenges requiring escalation and ability to balance compliance with company initiatives.
- Ability to work under tight timelines and pressure of client driven deliverables / demands and excellent written & verbal communication skills.
Location
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
