Front Office Coordinator

Job Description:

We are seeking a dedicated and friendly Front Office Coordinator to join our team. As the first point of contact for our clients and visitors, you will play a crucial role in providing excellent customer service and maintaining a welcoming atmosphere in our Front Office.

Responsibilities:

• Greet and assist visitors, clients, and employees in a professional and courteous manner.
• Answer incoming phone calls and direct them to the appropriate person or department.
• Schedule appointments and meetings for staff members, ensuring the efficient use of time.
• Manage the reception area, including maintaining a clean and organized workspace.
• Handle incoming and outgoing mail and packages.
• Maintain accurate records, including contact information, appointments, and visitor logs.
• Assist with administrative tasks such as photocopying, filing, and data entry.
• Address and resolve visitor or customer inquiries and concerns promptly and professionally.
• Process payments, issue receipts, and maintain cash registers or payment systems as needed.
• Enforce security protocols and monitor access to ensure a safe environment for all.

Qualifications:

• Excellent communication skills, both verbal and written.
• Strong customer service skills with a friendly and helpful attitude.
• Organizational skills and the ability to multitask effectively.
• Proficiency in basic computer applications, including MS Office and scheduling software.
• Professional appearance and demeanor.
• Ability to adapt to changing situations and remain calm under pressure.
• Respect for confidentiality and the ability to handle sensitive information.
• Problem-solving skills and attention to detail.
• Previous experience in a similar Front Office or customer service role is a plus.