AddressPosition: SAP DCEM (Digital Customer Engagement Manager)
Experience: 5+ years
Location: Remote
Notice Period: Immediate - 10 Days
Job Description
SAP DCEM (Digital Customer Engagement Manager)
- This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.
- dCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned/ unplanned)
- DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below)
- SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
- This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
- Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work.
Technical Skill Set required to perform above tasks:
- Technical expertise in SAP Basis area with minimum of 5+ years of experience.
- 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
- Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
- Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
- Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
- Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Scope for the career:
- Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP)
- Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies.
