Assistant Manager - Product Owner & Customer Engagement

Job Title - Assistant Manager - Product Owner & Customer Engagement 

Career Level - D2

ABOUT ASTRAZENECA

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.

Who we are:

The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ’s value and providing new capabilities.

What we do:

A trusted partner to the business, we’re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we’re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.

How we do it:

Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.

Why we love it:

• As a growing multi-national company, there’s so much potential to develop. Embrace opportunities at a global business that’s facing new and varied challenges. This is the place to build an exemplary, international CV.

  
  

• A fun place to be, we’re creating community hubs that build partnerships, not just working relationships.

  
  

• We’re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.

  
  

• We are a diverse, inclusive and innovative group who identify, build and deliver excellent shared services (which everyone can leverage) to enable AstraZeneca to grow and change at speed. We are passionate about simple process – making it easier to get vital repeatable services done – for our patients, for our customers, for our teams.    

  
  

• We focus on providing exceptional value that contributes to our company’s success and future by freeing up the business (our customers) to push the boundaries of science to deliver life-changing medicines for patients.  With the accomplishments, commitment and passion that you bring, I’m excited about what we will achieve together towards realizing AstraZeneca’s bold ambition.  

  
  

ABOUT THE ROLE

The Product Owner & Customer Engagement Associate role exists to be the champion of our customers and their needs within the GBS Analytics team, and representing that understanding to our Development and Service team This role typically develops 2-4 products/ services simultaneously, with commensurate scopes. (Typical product scopes/ technologies range from Power BI dashboards through to machine-learning-powered web-based platforms)

• The ideal candidate is naturally inquisitive about their customers’ professional lives and the decisions they have to take.

This includes wanting to build a rich understanding of AZ’s functions (e.g. R&D, Commercial, Operations and others)

• They are obsessive about customer satisfaction and building great products, but they are also pragmatic in making product-feature trade-offs to deliver value as quickly / “early” as possible to customers. (E.g. through Agile delivery)

• The ideal candidate can “talk tech” with Engineers, “talk design” with UX Designers, and “talk data science” with Data Scientists, but they leave implementation choices to the relevant teammates, providing only “healthy challenge” on the customer’s behalf

• And the ideal candidate is willing to practise breadth as well as depth – e.g. willing to assume the Scrum Master role if needed (subject to capacity) and eager to help evangelise the GBS Analytics value-proposition throughout AZ in ways appropriate to the scope of this role Accountabilities

• Elicit and co-create high-value digital (analytics) product definitions with customers, where those products maximise the effectiveness of AZ decision-making • Represent the user within the GBS Analytics team from product/ service inception through to in-life support

• Develop and maintain a prioritised and implementation-ready roadmap and set of user-stories that reflects the customer’s perspective

• Work collaboratively with all stakeholders: customers, users, delivery teams, etc.

• Contribute to the development of the GBS Analytics value-proposition – e.g. via “sales and marketing” activities, and by maintaining awareness of external (non-AZ) best practices and insights Essential skills

• (Agile) Product Ownership as part of a Scrum team, including Business Analysis. E.g. user-journey mapping; BDD user-story writing, process-mapping, facilitation, problem-solving; roadmap creation; “upward” communication; etc.

• Customer relationship management. E.g. empathising, building trust and mutualrespect

• Clear and effective communication (written, visual and verbal) • Data literacy.

E.g. understanding of how large organisations typically use data in their business processes; understanding of data structures (“relational” vs. “graph”; “master” vs. “transactional”; “fact” vs. “dimension”; etc.); understanding of common patterns and approaches in using data to make decisions (e.g. statistical “significance”, awareness of information-security considerations, etc.)

• Ability to grasp technical and organisational concepts rapidly, without needing to build deep expertise in them. E.g. why a team function exists, without needing to perform that function •

Appreciation for visual design and information architecture.

E.g. why/ when certain interface components would be better/ worse choices than others; the ability to compare design choices against users’ stated needs, goals and processes

Desirable knowledge/ skills Understanding/ experience of:

• software development, its best-practices (inc. DevOps, etc.) and relevant technologies (e.g. data stores and analytics tools)

• machine-learning algorithms and techniques

• drug development and the pharmaceutical industry

• working in a highly-regulated industry

• coaching others

WHY JOIN US?

We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.

SO, WHAT’S NEXT?

Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted

01-Apr-2024

Closing Date

25-May-2024

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.