Financial Service Associate

Roles & Responsibilties:

• Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections - Soft Bucket)
• Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS (electronic clearance system ) / SI (standing Instruction ) / PDC (post dated cheques ) as a regular mode of repayment of the loan (part of the Collections Team )
• Handle incoming calls from & make outgoing calls to customers who have taken loans from HDFC Ltd and make service calls to them.

Location:

Branch:

Experience:

1-2 (years)

Salary Range:

As per industry standard

Functional Area:

Collections Officer

Employment Type:

Permanent

Desired Candidate Profile:

• Graduate/ Postgraduate in any discipline
• Excellent written and oral communication skills.
• Should be proficient in English, Hindi & local language based on the location. e.g. Marathi in Maharashtra.
• Good negotiation and convincing skills.
• Good interpersonal skills.
• Should be able to empathize and collect.
• Should be capable taking end to end responsibility and coordinating with other departments for resolution of customer issues and other requirements.
• Basic knowledge Computer knowledge and typing skills.