Address Summary:
End User and Collaboration Services are responsible for a wide range of user facing services including End User Compute (Laptops and software), Workplace Technology (Meeting rooms, telephony, and printers) and Collaboration Services (Microsoft 365 Collaboration tools including Exchange, Teams, and SharePoint)
Working in the Collaboration Services team, Exchange admins are responsible for helping to maintain and develop our Exchange email services.
Responsibilities:
- Working in a BAU service team, dealing with L2 service tickets and incidents concerning Microsoft Exchange.
- User and shared mailbox management, managing static and dynamic M365 groups and distributions lists.
- Maintaining Exchange Online and limited Exchange On-Prem servers.
- Directly collaborate with users to troubleshoot issues and provide 1-2-1 training on using Exchange.
- Assist our Exchange technical leads and senior engineers on projects as required.
- Help analyze tickets and other feedback to help maintain good service levels and to look for potential process and technical improvements.
- Assist in developing internal knowledge base and training materials.
- Perform other duties as assigned.
Requirements:
- Overall IT experience of 4-6 years
- Minimum 2 years' experience working in Exchange Online, on-premises Exchange, and hybrid environments
- Strong technical knowledge of Exchange Online, on-premises Exchange, and hybrid environments with an interest in future developments.
- Knowledge of PowerShell for management of M365 services.
- Experience with patch and configuration management.
