Address
Form of workAbout this opportunity
This job role can be encouraged yourself to analyse, resolve, implement, verify the configuration and support field team for the DWDM - OTN - Optical & L2 Service device. The scope could cover the scenarios of new network and service trouble-shooting and resolution.
What you will do
- Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
- Actively monitor ticket queues to ensure timely response to tickets!
- Out of business hours, Domain Support Specialist is triggered on the on call phone by Automated Operations.
- Focused on improvement of automated recovery.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair as a result of its own analysis or when prompted by MS Automated Service Function processes.
- Act to meet the service
About this opportunity
This job role can be encouraged yourself to analyse, resolve, implement, verify the configuration and support field team for the DWDM - OTN - Optical & L2 Service device. The scope could cover the scenarios of new network and service trouble-shooting and resolution.
What you will do
- Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability!
- Actively monitor ticket queues to ensure timely response to tickets!
- Out of business hours, Domain Support Specialist is triggered on the on call phone by Automated Operations.
- Focused on improvement of automated recovery.
- Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
- Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair as a result of its own analysis or when prompted by MS Automated Service Function processes.
- Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
- Remote trouble-shooting on DWDM, OTN, Optical and L2 Service devices on Nokia devices
- Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges
- Collaborate closely with field technician for all field activities (hardware installation, fiber termination/swap, onsite trouble-shooting and fix action).
- Responsible for analysis & rectification of critical/non-critical Faults and alarms.
- First point of contact for resolution of any alarm/event/KPI related issues.
- Handling Configuration Support & fault analysis.
You will bring
- You must have knowledge on Optical and DWDM technology
- Good customer handling skills in technical and non-technical forum
- Good hold on English language
- Excellent trouble-shooting skills
- At least 3-5 years working experience in Transmission area
- Proven Product knowledge on Nokia DWDM devices
- Excellent knowledge of Telecom/Enterprise system architecture and network elements
- Analytical learning and researching skills
- Delivering results & meeting customer expectation
