Director, Technology Business Excellence

Director, Technology Business Excellence– Pune, India        

Are you ready to join a team in a global company? Are you an innovative person who is passionate about Transformation and building site strategy? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Director, Technology Business Excellence.

Western Union powers your pursuit.

In this role, you will be responsible for providing support to the Pune TEC Leadership and Global Head of Strategy, Transformation and Governance, across all areas of responsibility within Technology and working with key senior stakeholders in the region and globally. As a key member of the Pune TEC Management team, you will look after Governance & Enable Tech Strategy, Communications, People Engagement and Branding, Project Management, Leadership, Tracking and aligning to financial targets.

Role Responsibilities

• Working in close partnership with Tech leadership team to influence and execute interventions in all the above areas.
• Working in close partnership with Finance to ensure efficiency in operating cost, vendor cost and seat utilization cost.
• Drive governance and transformation projects across multiple geographies with an aim to meet the Tech OKRs(savings and efficiencies) and maintain & communicate the metrics associated with these projects.
• Creating, maintaining & upgrading the User experience dashboard across all tech platforms using Quanta metric & Akamai tools to help identify tech challenges & bugs and providing resolution metrics.
• Workforce planning for Tech Organization - location strategy, organization design principles and capacity management.

Governance & Transformation
 

• Leads the continuing development, implementation and improvement of governance processes and framework in global Technology Organization to support compliance of Group and IT Policies and Standards.
• Acts as catalyst for the Tech Leadership team, driving and documenting key decisions on efficiencies and savings and providing leadership oversight for the delivery of these actions.
• Leads through partnership with subject matter experts across functions, levels, and geographies to ensure that the transformation projects are delivered on-time with high quality repeatedly.
• Drive and measure all transformation projects globally in the Tech organization – location, People and capacity strategy.
  • Leading governance of company-approved vendors (66 vendors with multiple contracts across multiple locations) globally and ensuring compliance with Company policies and standards.

Financial planning

• Oversight on vendor cost, insourcing vs outsourcing cost benefits and site utilization cost
• Governed targets (Annual budgets) - Work with CTO to ensure that all financial metrics are being tracked.
• Partner with Finance and Tech leadership to stay on track with operating costs and implement remedial actions when required.
• Contribute to the Monthly review forums with required data and details. Prepare MBRs and financial metrics.
• Manage the various non-financial targets such as:
  o Headcount Perm & Vendors (1700 + 2800) = 4500
  o Perm-Vendor Ratios and Location spread.
  o Vendor split, Grade split, SOC/Layers etc

Vendor Management
 

• Developing and sustaining long-standing relationships with company-approved vendors (66 vendors with multiple contracts across multiple locations)
• Vendor Assessment – Identify new vendors, assess their Service standards, partner with procurement to negotiate and on-board new vendors.
• Conceptualizing standards and metrics to assess the performance of approved vendors and continuously making recommendations to improve vendor performance.
• Evaluating current vendor management programs and identifying ways to improve them.
• Leading the team that is reviewing performance of Vendors globally and accrediting agent metric for release of payment.

Workforce Management:
 

• Assessing workforce requirements across Tech organization globally and evaluating the business needs and cost implications
• Supporting CTO in making informed decisions on workforce planning – location, capacity, cost and capability
• Supporting Tech leadership in continuously evaluating the vendor vs FTE footprint and making informed decisions through structured reporting and metrics
• Partnering with HR to work on Org design principles across Tech organization globally with an aim to optimize cost and efficiency.
• Publishing cost and efficiency metrics on workforce planning in MBRs and reports
  Metrics and Reporting
• Creating, maintaining & upgrading the user experience dashboard across all tech platforms using Quanta metric & Akamai tools to help identify tech challenges & bugs and providing resolution metrics.
• Constantly monitoring the user experience dashboard to be currently relevant and accurate
• Creating different reports and metrics for MBRs, reports and monitoring

Role Requirements

• 20+ years of progressive experience and cross-functional knowledge working in global organizations.
• Working knowledge of various Tech domains.
• Knowledge of Reporting tools and techniques such as Quanta metric & Akamai.
• Outstanding analytical and reporting skills for complex, global programs.
• Ability to collaborate with executive and other senior leaders across Western Union to ensure the execution and progress transparency of critical business initiatives.
• Effective coaching skills and the ability to lead through influence and negotiation.
• Strong business acumen, organization, multi-tasking, analytical
• Track record of large-scale program design and implementation
• High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously across the globe.
• Proven ability to articulate complex issues concisely and in simple language to support problem analysis and in recognition of the global remit of this role.
• Outstanding relationship management, collaboration and influencing skills.
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
• Proven experience of positive, challenging interactions with Senior Executives across the business and Regions.
• Practical experience of major business transformation activities.
• Strong financial analytical background and proven ability in financial/analytical reasoning, including being able to contextualize financial data into business activities and conclusions.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India-specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-AK1 #LI-Hybrid

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.