Digital Customer Support Executive

About Pro-Manage:

Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: DHL, Apollo Pharmacy, Naturals, Caratlane, Lighthouse Learning, Eurokids, GoColors, Shriram Finance, Muthoot Finance, Sterling Resorts, City Union Bank, FedFina, CADD Center. Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs. Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities. Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years. Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).

Job Description & Expectations:

We are looking for an operations executive to help a portion of the enterprises of ProManage achieve tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage.

Responsibilities:

 Work on base profile enrichment of existing ProManage clients who want to enhance their presence in Google, Bing and others as we add on.

 Email, Phone call and WhatsApp engagement with existing clients to obtain content and optimize the Google listings & on other platforms.

 Onboarding clients by confirming documents and claiming google listings and maintaining client database.

 Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings

 Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value.

Key Skills:

 Effective Task Execution:

o Demonstrate the ability to precisely follow and execute given instructions to ensure accurate and efficient task completion.

o Multitask effectively to manage multiple tasks and priorities simultaneously, maintaining a high level of attention to detail and quality.

 Data Management Proficiency:

o Showcase expertise in maintaining and managing data, including updates, organization, and analysis, using tools like Excel or Google Sheets. o Ensure data accuracy, consistency, and integrity through meticulous record-keeping and regular verification processes.

 Communication and Collaboration:

o Proficiently navigate and engage in communication using Microsoft Teams or similar collaboration platforms, ensuring seamless information sharing and collaboration with team members.

o Contribute to a positive team environment by actively participating in discussions and staying responsive to inquiries and updates.

 Time Management and Task Completion:

o Exhibit the capability to complete tasks within specified timelines (Turnaround Time - TAT), showing a strong sense of accountability and commitment to meeting deadlines.

o Efficiently prioritize tasks based on urgency and importance to ensure timely completion of assignments

Education, Professional and Personal Attributes

 Any graduation is preferred.

 Good knowledge of English, Hindi and 1 regional language is a MUST – to help with category expertise

 Good analytical knowledge including working knowledge of all Microsoft tools and good in Google.

 A resource who can be trained in Digital marketing or with a basic digital marketing skills

 Should possess an innate love of data and ability to see new patterns that impact business

 Positive, initiative driven and passionate about digital marketing  Result oriented, entrepreneurial and self-motivated

 Ambitious and flexible

Other aspects

 Reporting to Manager/Sr Manager

 Must be based out of Chennai with no travel involved

Job Type: Full-time

Salary: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Chennai, Tamil Nadu (Preferred)