Digital Customer Support

Digital Customer Support Executive About Pro-Manage: Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: DHL, Apollo Pharmacy, Lighthouse Learning, Eurokids, GoColors, Shriram Finance, Muthoot Finance, Sterling Resorts, City Union Bank, FedFina, and CADD Center. Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs. Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through an AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities. Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years. Pro-Manage and Sulekha have three of the well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore). Job Description & Expectations: We are looking for an operations executive to help a portion of the enterprises of ProManage achieve tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage. Responsibilities:  Work on base profile enrichment of existing ProManage clients who want to enhance their presence in Google, Bing and others as we add on.  Email, Phone call and WhatsApp engagement with existing clients to obtain content and optimize the Google listings & on other platforms.  Onboarding clients by confirming documents and claiming google listings and maintaining client database.  Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings  Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value. Key Skills:  Effective Task Execution: o Demonstrate the ability to precisely follow and execute given instructions to ensure accurate and efficient task completion. o Multitask effectively to manage multiple tasks and priorities simultaneously, maintaining a high level of attention to detail and quality.  Data Management Proficiency: o Showcase expertise in maintaining and managing data, including updates, organization, and analysis, using tools like Excel or Google Sheets. o Ensure data accuracy, consistency, and integrity through meticulous recordkeeping and regular verification processes.  Communication and Collaboration: o Proficiently navigate and engage in communication using Microsoft Teams or similar collaboration platforms, ensuring seamless information sharing and collaboration with team members. o Contribute to a positive team environment by actively participating in discussions and staying responsive to inquiries and updates.  Time Management and Task Completion: o Exhibit the capability to complete tasks within specified timelines (Turnaround Time - TAT), showing a strong sense of accountability and commitment to meeting deadlines. o Efficiently prioritize tasks based on urgency and importance to ensure timely completion of assignments Education, Professional and Personal Attributes  Any graduation is preferred.  Good knowledge of English, Hindi and 1 regional language is a MUST – to help with category expertise  Good analytical knowledge including working knowledge of all Microsoft tools and good in Google.  A resource who can be trained in Digital marketing or with a basic digital marketing skills  Should possess an innate love of data and ability to see new patterns that impact business  Positive, initiative driven and passionate about digital marketing  Result oriented, entrepreneurial and self-motivated  Ambitious and flexible Other aspects  Reporting to Manager/Sr. Manager  Must be based out of Chennai with no travel involved

Job Types: Full-time, Permanent

Salary: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Digital marketing: 1 year (Required)
• Backend operation: 1 year (Required)
• Email process: 1 year (Required)

Language:

• Hindi (Required)
• English (Required)
• Telugu (Required)

Ability to Commute:

• Perungudi, Chennai, Tamil Nadu (Required)

Ability to Relocate:

• Perungudi, Chennai, Tamil Nadu: Relocate before starting work (Required)

Work Location: In person