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SalaryJob Description:
Role: API & Integration - Support Engineer
Number of positions: 1
Description
Are you passionate about IT, experienced in software development techniques and convinced by the business added value of digitalization?
Airbus started its Digital journey. The objective being to transform the company and to prepare it for the future. This transformation includes new global governance, new ways of working and the implementation of digital business services and platforms Airbus is looking for a Support Engineer (m/f) to join in Bangalore, India.
Ensure “first-time right approach” on all developments / support.
Your Role
As a member of the API & Integration Support team, your responsibility is to answer customer support requests regarding their API, proxy APIs on API gateways and Integration flows. You will work closely with the development team to solve issues and relay user feedback to the team.
To be successful, you must have a customer oriented mindset and knowledge of the core API and Integration principles.
This role will involve some travel for business from time to time and as such you must be able to travel accordingly.
This job requires from you constant awareness of the compliance risks we face in day-to-day responsibilities. Your continuous commitment to act with integrity with each other, with your communities, business partners and suppliers is the foundation of your success and sustainable growth.
The commitment to integrity is supported by your adherence to all internal policies and procedures that govern business activities. Compliance with these policies will also protect Airbus reputation and brand, some of our most strategic and important assets.
Your Responsibilities/Tasks
Work in a small and self-sufficient multi-disciplinary team responsible for product support
Assist users of the API & Integration Platform
Be in charge of answering support tickets
Work closely with the Service Delivery Manager to identify improvements
Propose improvements of the platform through features and automation based on his/her experience and the feedback he/she gets from users
This role will involve working in CET and IST time zone as per project requirements
Qualifications
Must have
User oriented mindset
Problem solving skills
Experience in API development and Integration
Exposure in middleware solutions on Mulesoft
Knowledge on AnyPoint Exchange, Anypoint Studio, DataWeave, Connectors, MUnit, App specific connectors, CXF, Mule ESB, CloudHub, AMC, API Gateway
Experience with designing and implementing APIs, RESTful and SOAP-based Web-services
Strong coding abilities using JAVA or Python and related frameworks.
Knowledge in Development tools: source control, scripting (linux or windows), IDE (Anypoint studio, Eclipse, Atom, PyCharm, VisualStudioCode)
Knowledge of ITSM tools, preferably ServiceNow
Experience in maintaining and updating a complex knowledge base
Unwavering commitment to operational security and best practices
Good communication Skills and experience in customer interactions
Experience in international work environment
Knowledge in some of the following tools : Jira, Confluence, Github, Jenkins
Former experience as a support Engineer
Familiarity with Cloud principles
Advanced level of French would be a bonus
Skills on Amazon Web Services would be a plus
Success Metrics
Success will be measured in a variety of areas, including but not limited to
Consistently ensure the on-time delivery and quality of the projects
Bring innovative cost effective solutions
Achieve the customer satisfaction
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus India Private Limited
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Digital
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
