Address Country/Region: IN
Requisition ID: 8886
Work Model:
Position Type:
Salary Range:
Location: INDIA - MUMBAI - BIRLASOFT OFFICE
Title: Desktop Support- Panvel
Description:
Job Title: Desktop Support Engineer
Location: Panvel
Experience: 2-6 Years
Job Description:
We are seeking a skilled Desktop Support Engineer to join our team and provide technical assistance and support for desktops, laptops, peripherals, and software applications used within our organization. The ideal candidate will possess a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.
Responsibilities:
- Provide technical support to end-users via phone, email, chat, and in person.
- Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices, VIP Support.
- Diagnose and resolve hardware, software, and network issues related to desktops and laptops.
- Install, upgrade, and maintain operating systems and software applications.
- Perform hardware and software upgrades as necessary.
- Collaborate with other IT teams to resolve complex technical issues.
- Document support activities, solutions, and configurations for future reference.
- Train end-users on the proper use of hardware and software applications.
- Assist in maintaining inventory of hardware and software assets.
- Stay current with emerging technologies and industry best practices.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field (preferred)/ ANY Graduate.
- Proven experience as a Desktop Support Engineer or similar role.
- Strong knowledge of Microsoft Windows operating systems (Windows 10, Windows 11) and Microsoft Office Suite.
- Familiarity with Mac OS and Linux operating systems is a plus.
- Experience with Active Directory, Group Policy, and network protocols (TCP/IP, DNS, DHCP).
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-oriented attitude with a commitment to delivering high-quality support services.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are desirable but not required.
