Desktop Support Engineer

Provide Desktop, Laptop, printer etc. technical support/services to end users at customer premises.
Good knowledge of hardware & other technical terms
Troubleshooting of computer problems.
First level hardware support for end user
Troubleshooting desktop / laptop OS issues.
Hardware and software installation and troubleshooting.
Support for standard software issues.
Knowledge of configuring & troubleshooting email Clients. (Outlook configuration, OST, PST, Backup).
Troubleshooting issues related to standard office software (MS Office Word, Xls, PowerPoint etc.)
Conduct remote troubleshooting.
Regularly upgrade OS for new desktop/laptop or as per customer specific requirements
Work on end point patching. (WSUS/Manual)
Maintain Asset register.
Should have knowledge on VPN installation and configuration.
Conduct periodic Physical Asset Verification.
Must be good at printer/printer troubleshooting.
Knowledge Management: Create SOPs for known solutions and script whichever possible.
Need good knowledge on Networking.
Should be able to Perform Root Cause Analysis for the incidents.
Basic Knowledge on Windows server 2008,2012 and technologies like AD, DHCP, DNS server management.
Communicate and interact with the other team members or colleagues to ensure coordination and cross-training.
Manage onsite escalation.
Provide extended support as per client requirement.
Should be good team player.
Should be good in client communication skills.
Audits, provide support and assistance to customer IT team for audits being conducted in customer premises