AddressGroup Company: HDFC Bank Limited
Designation: Debt Management-Collection Officer-Central Calling Complaints (158_2521_100141)
Office Location: LOTUS PARK Thane (Branch)
Position description:
Training Officer - Assets
Primary Responsibilities:
- Collation of data for Trainers as per requirements for, IIBF training, Certification, and trained status, LMS, CSAT, Click to Call, Code of Conduct refreshers, attendance, recordings and Feedback
- Infographic reports, Attrition calling and collation, Complaint tracker, Certificates audit,
- Accurate and timely submission of MIS / data as per activities above Extraction of reports from applications of IDMS, CSAT, LMS and any other applications / systems
- Accurate extraction and tabulation of the data extracted as per defined process.
- Storage of the reports as per defined process (Hard & soft form as applicable)
- Maintenance of all records in soft copy as well as hard copy formats as defined by the Bank
- Maintain accuracy & timeline in submission of information in content.
Additional Responsibilities:
- Data Collation and MIS
- Academic score: Pass
- Institution tier: Any
Required work experience
- Industry: Banking/NBFC Preferred
- Role: Collections-Sales-Training
- Years of experience: 0 to 2
Key Performance Indicators:
Data and MIS Management
Required Competencies:
Result-Oriented
Required Knowledge:
Excel and MS office
Required Skills:
Analytical skills
Required abilities
- Physical: NA
Other details
- Contract Types: Permanent
- Union Affiliation: No
Skills: Excel, Analytical Skills, Ms Office
Experience: 0.00-2.00 Years
