Data Loss Prevention (Dlp)-Application Tech Support Practitioner

Project Role :
Application Tech Support Practitioner
Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :
Data Loss Prevention (DLP)
Good to have skills :
NA
Minimum
2 year(s) of experience is required
Educational Qualification :
a Certification in Data Loss Prevention b ITIL Certification
Key Reponsibilities :
a Work on troubleshooting and resolving issues related to the Endpoint Security products like Windows DLP, CASB b Have ITIL process knowledge c Have good knowledge of System Development Methodologies and have experience across system development stages d Provide timely reports, presentations ad other deliverables as per the Service Level Agreement
Technical Experience :
a Sound technical knowledge of Windows DLP CASB b Sound technical knowledge of Desktop troubleshooting
Professional Attributes :
a Inclined to learn new technologies and willing to go extra mile to gain knowledge in other products b Good verbal and written communication skills to interact with customers at different levels of the organization
NA
NA