Data Analyst

Data Analyst

To support HP Proactive Insights Experience Management (PIXM) Services, we are looking for an experienced Data Analyst who can perform advanced data analysis to support HP strategic accounts and provide ongoing value to HP customers in different areas of operations. 

The role focuses on working with Technical Service Delivery Managers (TDM) and automation engineers to analyze and proactively solve employee experience issues for customers. The role is expected to work collaboratively with TDMs, Professional Services & Customer Success teams. 

The primary responsibilities of the role are as follows: 

• Analyze, baseline, and benchmark customers’ digital experience scores to drive actionable insights for ongoing operations. 
• Influence customer IT business decisions using proven data analytics and business insights. 
• Lead data analysis projects from end to end, including business and data requirements gathering, data modeling, data validation, and visualization. 
• Collaborate with customers to integrate data analysis into IT operations and streamline their incident and problem management processes. 
• Stay current on new product features and technologies to the level required for the above activities. 

Qualifications 

• BA/BS preferred in computer science, computer engineering, or mathematics. 
• Minimum of 3-5 years of experience in technical consulting, data analytics, and IT operations roles 
• Ability to perform data analysis on large datasets to drive actionable insights and automation. 
• Proven use of business intelligence and data visualization tools (Power BI, Tableau, AWS Quick sight, SQL, Python, etc.) to deliver insights and analysis. 
• Excellent communication skills. Ability to present to senior IT leaders and defend analytical results and recommendations. 
• Extensive knowledge of Microsoft Windows, MacOS operating systems and applications 
• Experience in workplace management, network management, software productivity, and collaboration tool management 
• Experience with enterprise transformation projects (e.g., Win10, Win11, O365 migration) 
• Good knowledge of IT infrastructure, networking, and applications 
• Good knowledge of IT operations and ITIL methodology 
• Working knowledge of Windows PowerShell, Bash scripting 
• Ability to quickly learn new technologies in an unsupervised environment. 
• Enthusiasm for working in an international, collaborative, and fast-paced environment and learning new technologies. 
• Preferred: Experience with digital employee experience management platforms such as HP Proactive Insights, Nexthink, 1E Tachyon, and VMware Workspace One Intelligence. Experience working in a Scrum Agile development environment. 
• Fluency in English, with excellent written, digital, and verbal communication skills; knowledge of other languages would be a plus. 

About HP

You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!