Customer Support Specialist

Company = PATTERNS

Job Location = Chhani Jakat Naka, Vadodara, Gujarat

Job Title = Customer Service Specialist

Department = Operations

Reports to = TL-CSS

Job type= Full-time- Permanent

Shift Type = Night Shift

Shift Time = 07:30 PM to 05:00 AM (IST) Shift time might change based on Business, Clients, or HOD needs.

Work Days = 5 days

Week off = 2 rotational

Hours of work = 9 Hours 30 minutes

Break = 1 hour inclusive of work hours

Individual Incentives = (Yes)

Qualification = Graduation or Post Graduation (Preferred)

Language = English

Gender = Male & Female Both Can apply.

Training = On the job Process related training

Joining = Immediate Preferred

Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility.

Job Description -------Customer Service Specialist

The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients business like payroll handling, back-office work, selling masks, cosmetics content writing, etc.

Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent Customer support during all sales and after-sales procedures.

RESPONSIBILITIES

Follow communication Procedures, Guidelines, and Policies.

Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets.

Identify customer needs and helps customers use specific features to achieve satisfaction.

Provide accurate, valid, and complete information by using the right methods/tools.

Build sustainable relationships of trust through open and interactive communication.

Handle complaints, provide appropriate solutions and alternatives within the time limits.

Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator.

Assist in training junior customer service specialists if need be

Get cross-training and handle other projects/processes/updating products on websites simultaneously if required.

Any other tasks the Immediate Supervisor may assign.

Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position.

SKILL SETS

v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations.

v Computer & Internet Savvy

v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%)

v Knowledge in customer complaint handling

v Focused

v Go-Getter

v Fast Learner

v Information collection and management skills

WE OFFER:

Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HODs decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period.

Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace

Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so!

BENEFITS

Rewards & Recognition

Corporate Discounts For Employees

Earned Leaves

Employee wellness program

Mediclaim

Individual Development Plans

Team Outing

Hiring Company Details For PATTERNS

PATTERNS have been in the Business of Outsourcing Services for 12 plus years. We are a dynamic IT solution provider of Graphic Designing services, Website Designing services, Software development services, Virtual assistance services, Data entry services, Recruitment outsourcing services, etc... worldwide.

We are looking to expand our CSS Team & Therefore: we are looking for people who share our Energy & Enthusiasm for creating the best experience for our customers.