AddressCheckMark India (Pvt.) Ltd. is a Multi-National Company (MNC) with its parent and corporate headquarters, CheckMark, Inc. in the United States. We have been providing Payroll, Accounting, and Tax Software Solutions to Small Business Owners in the United States and Canada for over forty years.
In this dynamic position, you’ll provide timely guidance and resolution to the Customer Support and development teams across a spectrum of technical and non-technical support tickets. As you grow in this role, you’ll deepen your understanding of our core software applications, becoming a trusted expert in product areas. While prior experience with payroll and accounting products is beneficial, we welcome individuals eager to learn and adapt quickly.
Responsibilities:
- Acts as a communication bridge between Customer Support and Development Teams to ensure that information such as technical issues, end user feedback, and release notes is communicated appropriately.
- Ability to build and maintain relationships between support and development teams.
- Utilize analytical thinking to identify and prioritize technical issues and help assess the impact of issues on customers and the business.
- Identify and report recurring technical issues and collaborate with Customer Support team members to gather information and share it with the development teams.
- Collaborate with development teams to track and expedite technical issue resolution and keep support teams informed of issue statuses.
- Create and maintain known and legacy issues.
- Proactively maintain in-depth knowledge and understanding of our software products and services, including knowledge of features, functionalities and process flow.
- Independently test customer-reported problems to identify and reproduce application issues to be escalated for software fixes.
- Work closely with teams across the Customer Support and Development Teams to quickly troubleshoot and resolve issues.
Requirements:
- A candidate with B. Com (Computers) is preferable.
- A minimum of 2 years’ experience.
- Excellent interpersonal, written, and oral communication skills.
Contact Person
Ramya Sri
hr@checkmark.in
Ph.no: 8008921884/9100876884
