AddressDesignation:- Customer Support Associate
The job involves
1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per company on call, chat or email
2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
3. Understanding multiple products and processes 4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.
Role & Responsibilities
1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully
concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4. Ability to understand and handle irate customers
5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies
and all applications
6. Ability to achieve stretched targets and able to manage the organization standards
7. Maintain Superior quality service by following organization standards
Process : Domestic voice process.
Required : Excellent communication skills in English.
Experience : Fresher and Experience both can apply
Qualification : Graduation.
Working days : 5 days.
Shift : Day Shift
Week off: Saturday & Sunday fixed off.
Salary:
1.80 LPA to 2.50 LPA
Bonuses and Incentives are above salary
Education Requirements/ Skills
1. Any Graduate / Post Graduate
2. Typing speed of 30 to 40 wpm
3. Candidates who are freshers or with relevant experience in domestic/international BPO are preferred.
4. Strong interpersonal, problem-solving skills and verbal and written communication skills
5. Strong computer knowledge and technical skill
Call / WhatsApp HR Aastha for more details: 7697412970
Job Types: Full-time, Permanent
Salary: ₹180,000.00 - ₹250,000.00 per year
Benefits:
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Hindi (Preferred)
Ability to Commute:
- Indore, Madhya Pradesh (Required)
Ability to Relocate:
- Indore, Madhya Pradesh: Relocate before starting work (Required)
Work Location: In person
Speak with the employer
+91 7697412970
