AddressCompany Profile
Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fintech products & solutions.
We are an emerging payments powerhouse that offer a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.
We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.
Priority is an employee-first organisation and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.
Job Description
Summary Requirement:
As an Analyst CSG, you shall be providing client support services to our clients and subscribers who would require CFT Resources at IDC to help them with.
This would include, however, not limited up to:
Query Resolution
Task Execution
Payments Investigation
An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in building trust- based relationships with clients and across the company
Mandatory Skills
Communication Skills, Customer Service, Client Support, client servicing,
Desirable Skills
Banking Process, US Process, International Banking, Financial Services, support services, Payment Processing
Education/Qualification
B.Com
Years Of Experience
1 to 3 Years
Role
Responsibilities:
Be able to have On-Point communication in a proficient manner
Relay all information needed & as provided
Address customers in a professional and respectful manner
Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary
Maintain up-to-date knowledge on business areas
Maintain broad knowledge about companys products and services
Consistently communicating new issues to managers so as a company we can establish a solution to the problem
Required Skills & Qualifications:
**Should have scored 60% & above throughout academics - B.Com Graduate
**Customer Support Experience in US. Business Environment - Banking or Financial Servixes preferred.
Good Communication Skills (English USA)
Sensitization in American Culture
Open to work in Night Shift
Proficiency in Typing (35 wpm)
Ability to handle distressed Customers
Accountability is required from each individual
Priority is looking for .
Education : Any Graduate / Post Graduate
