Customer Service Specialist

Skill required:Retirement Solutions - Client Agreement Consultant
Designation:Team Lead/Consultant
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us atwww.accenture.com
What would you do?
10+ years of experience in US Retirement Services domain – Defined Contributions - Institutional Services4+ years of mandatory experience as a Client Agreement Consultant specialist with core competence in preparing and amending;Custodial Agreements, Trust Agreements, Recordkeeping AgreementsIndependent people leader with proven experience of managing span of 15 – 25 resources in legal services domainExcellent communication skills, ability to lead multi party meetings to secure sign-offs on agreementHands on with developing process documentation, Audit Checklist, Critical to Quality checklist, COPIS, capturing exceptions, process flow, process maps, NIGO rules, documenting and sharing feedback, coachingSubject Matter Expert/ Trainer with 2+ years of experience in remote transitions, developing quality checklists, performing RCA, developing action plans .Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestParalegal liaison with responsibility to develop new custodial, trust, recordkeeping agreements between plan sponsors and recordkeepers and manage amendments to existing agreements
What are we looking for?
Bachelor in Law, LLB preferred
Experience in the US retirement industry
Experience in Leading & Managing teams
Open core Night shifts based on business requirements
Good verbal & written communication skills
Good typing skill and attention to detail.
Good time management skills
Ability work independently
Roles and Responsibilities:
Coaching and mentoring others to draw out their skills and expertise
Strong leadership skills, with the ability to motivate and inspire team members
Strict adherence non-disclosure of client information by preserving client confidentiality.
Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
Taking active participation in process improvements and automation.
Ensure Quality Control standards that have been set are adhered to.
Adherence to client SLAs
Identify potential areas that require additional controls
Excellent organizational skills with ability identify and prioritize high value transactions.
Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
Creating and updating procedure documents while ensure that the standards are followed
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