Customer Service English Language Expert

Job Description

We’re looking for a dedicated person to maintain our clients’ accounts and serve as our
main point of contact for our English speaking clients.
Our ideal candidate will have a passion to provide exceptional Customer Service.

Job Responsibilities

• Act as the main point of contact in all matters relating to client concerns and
• needs
• Build and strengthen client relationships to achieve long-term partnerships
• Develop a thorough understanding of our product offerings to better upsell
• and cross-sell to clients
• Client Relationship Management of B2B clients
• Resolving customer queries through email, phone and chat communication
• Order Processing in ERP System (SAP)
• Process online orders and back orders
• Provide support for marketing campaigns

Qualifications

• Excellent Communication skill in English
• Bachelor’s degree
• Experience is Customer Service and proven track record of receiving positive
• Customer Service
• Knowledge in SAP or any other ERP system would be an added advantage

Other Benefits

• Gratuity
• Health Insurance
• PF
• Leave Encashment

Full time

Customer Service

Posted on Thursday 18th January 2024