Address- The Customer Relationship Manager is responsible for managing the customer experience, including problem resolution and retention
- The CRM is responsible for building and maintaining a relationship with their customers, understanding their needs, and delivering a superior customer experience
- Communicate the value of the companys products to the customers
- Deliver a consistent customer experience across channels
- Provide customer support by understanding the product and resolving issues within 24 hours
- Establish a long term relationship with customers by providing value throughout the lifecycle of their account
- Identify trends in customer behavior and use that information to improve internal processes as well as partner relationships with other companies
- Provide training to employees in order to ensure that they are equipped to provide superior service to their customers
- Establish an overall goal for retention and growth of new customers
Skills: Service, Training, Customer Support, Problem resolution, Relationship, Customer Experience, Retention
Experience: 0.00-2.00 Years
