Customer Relations Executive – Collections Telecaller

Job Description:

Position : Customer Relations Executive – Collections Telecaller

(female candidates preferably)
Job Description:
I ) Handle incoming calls from & make outgoing calls to customers who have missed on their monthly payments (Collections - Soft Bucket), calling for EMI collection and recovery process
II) Handle incoming calls from & make outgoing sales calls to our loan customers promoting ECS ( electronic clearance system ) / SI ( standing Instruction ) / PDC ( post-dated cheques ) as a regular mode of repayment of the loan ( part of the Collections Team )

Desired Candidate's Profile (full time candidate):
1. Must be a graduate.
2. Excellent written and oral communication skills.
3. Should be proficient in English, Hindi & Marathi.
4. Minimum 1 year experience in a Domestic / International voice process Call Centre, preferably in Collections or Sales process

Shift: Monday to Friday - 9:30 am to 6.00 pm, Saturday – 10.00 am to 2.00 pm
Location: PUNE, WAKDEWADI
Salary: As per Industry Standards (range 14000 – 20000)

Key Skills :

Written And Oral Communication Skills

Should Be Proficient In English

Hindi & Marathi

Company Profile

An Indian banking and financial services company, headquartered in Mumbai, Maharashtra. we are India's largest private sector bank by assets and by market capitalisation as of April 2021. It is the third largest company by market capitalisation on the Indian stock exchanges