Address5 - 8 years of experience in B2B SaaSCustomer Onboarding focused on UScustomers / market
- This role is for our US market; based out of Gurgaon.
- Previous experience with Team Handling
- Strong organizational skills with high attention to detail
- Strong time management skills and the ability to manage multiple assignments
- To effectively lead a team of solution engineers, a combination of strong product expertise, a solution-oriented mindset, and a technical inclination is essential.
- Someone with a product mindset and exposure to technology is a must.
Key Responsibilities:
- Lead the onboarding process for new customers, liaising with internal resources and external stakeholders.
- Assist clients in the onboarding phase, implementing accounts and understanding their needs at Team / Organization level.
- Able to collaborate with sales, product, engineering, and success teams across all time zones to ensure that customer requirements are met.
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the hat drop.
