AddressIntroduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Make a meaningful impact in how our clients use our products as a Content Designer in Data & AI at IBM. Design and develop technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and user experience. Drive a cohesive end-to-end content experience that moves clients through their product journey.
What You'll Do
- Design, develop, and publish IBM technical content that is easy to use, easy to understand, and easy to find. This content can take many forms: content embedded in the UI (UX writing), product tours, messages, product documentation, API documentation, multimedia (for example, videos, graphics), Support content, chatbots, training, nurture, and community content.
- Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience.
- Research and design content based on user scenarios and use cases: understand personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews, conduct user testing/research to validate content.
- Work closely with Product Management, Design, Development, Marketing, Support, Sales, Training, to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
- Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.
- Define documentation plans, audience and purpose, project schedules, and priorities. Manage projects that involve worldwide teams.
Who You Are
- You have excellent writing skills with strong research skills.
- You have excellent verbal and written communication skills.
- You work independently, with a strong sense of responsibility and commitment to teamwork.
- You have a volunteer spirit with a 'we succeed as a team' attitude.
- You're agile with dynamic schedules and priorities.
- You like to solve challenging problems and think of new ways to deliver better content to our clients
Required Technical and Professional Expertise
- 8+ years of experience.
- 5+ years of experience creating technical documentation for enterprise software
- Markup languages expert (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen)
- Proficient at creating topic-based information that meets audience requirements
- Extensive knowledge of agile and continuous delivery development environment
- Proven ability to analyze and derive insights from quantitative and qualitative user feedback.
- Proven leadership in Content Design projects in all phases of the software development cycle
Preferred Technical and Professional Expertise
- Creating conversational style writing
- Git or GitHub
- Human-computer interaction design
- Instructional design
- Usability/user testing
- IBM Design Thinking practices
- Documenting APIs and SDKs
- Artificial Intelligence and Natural Language Processing (NLP) - interest and ability to learn how to infuse AI into our content operations
- Experience writing for globalization and accessibility
- Experience working in an agile, squad-based, continuous delivery development model
- Programming in any of the following languages: Java, Ruby, PHP, Python, Swift, Go, ObjectiveC, Node
- Experience mentoring junior team members.
