Content Writer

Create technical documents for IT Operations & Infrastructure functions. Write content for on-line help files, reference materials, educational materials, procedural and policy manuals, user guides, technical reports and instructional materials that explain the installation, operation and maintenance of IT & infrastructure devices Research subjects by analyzing reference materials (for example, specifications, blueprints, diagrams, maintenance & training manuals, reports) & consulting experts

• Prepare documentation plan for each document for monitoring progress and reporting
• Select appropriate technology and media to deliver technical information
• Create, follow and enforce the use of consistent style and formatting by developing a house style guide
• Support Controller in creating other functional documents
• Shall provide IMS technical products (e.g., GANTT charts, network diagrams, etc.)

• Project Management
• PM Tool
• Technical Writing
• Content Writing
• Communication Skills
• Written Communication
• SRS documentations
• Gnatt Chart

• Conceptualize, research, plan, analyze, and author high quality technical documentation.
• Ability to quickly learn and adapt technology, tools, and processes in a fast paced environment.
• Ability to quickly learn and adapt technology, tools, and processes in a fast paced environment.
• Experience in authoring articles and topics using minimalism principles.
• Experience in Information Architecture methodologies, techniques, and implementation.
• Possess the advanced knowledge, experience and recognized ability to be considered an expert in their technical/professional field, possess the ability to perform tasks and oversee the efforts of junior and mid-level personnel within the technical/professional discipline.
• Develop and implement data collection systems and other strategies that optimise statistical efficiency and data quality.
• Acquire data from primary or secondary data sources and maintain data governance processes.
• Interpret data, and analyse results using statistical techniques.
• Identify, analyse, and interpret trends or patterns relating to key performance indicators in complex data sets.
• Use analysed data to create reports identifying process improvement opportunities
• On request of Head of Quality & Performance Analysis prepare and create reports for other RAQ departments to assist with on-going quality management.