Collection Officer - Ludhiana

Job description

Job Description:

Key Result Areas (Max 1325 Characters)	Supporting Actions (Max 1325 Characters)
Manage the collections process at a Location / City level, streamlining operations and working to minimize the costs of default and bad debt	Achievement of desired Collections Efficiency Monitor customer accounts delinquent in the city / cities managed, identifying and flagging likely cases of default or delayed payment Work with non-performing\delinquent borrowers to create optimum recovery solutions. Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements. Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as well as its customers.
Trail Updates	Ensure that all collections attempts are recorded as Feedback Trails on the Collections Management System.
Utilization of Collections Tools	Thorough understanding of Collections philosophy in each Delinquency stage / bucket and usage of appropriate collections tools including not limited to legal actions, settlements, restructuring etc
Audit	100% compliance to Collections Process detailed in the SoP.

Qualifications:

Graduate Diploma

Minimum Experience Level:
3-5 Years
Report to:
NA

Refer code: 938534. Financial Services - The previous day - 2024-03-02 07:19