Cloud Platform Engineer

Project Role : Cloud Platform Engineer
Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance.
Must have skills : Microsoft Windows Desktop Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : BE or Equivalent
Position Scope: Responsible to own NEXTHINK platform, analyze the real-time data from the solution and to take necessary timely actions to improve the overall End User services Responsibilities for Position: • Analyse and baseline data to deliver value addition for client infrastructure. • Translate data and findings, generate analytical reports, suggest problem area and improvement plans. • Perform ticket analysis and recommend use cases and action plans. • Identify and share insights on recurring issues along with self-heal options to resolve issues. • Work with multiple teams to understand customer requirements, Identify feasibility of implementation. • Coordinate with other service teams to ensure the identified issues are addressed. • Ensure the client infrastructure performance thresholds are on par with industry best practices. • Maintain and manage Nexthink infrastructure. Manage license, engines, and integration with Splunk and service now. • Create and modify Hierarchy and Rule file. • Develop automation scripts based on Windows PowerShell and ensure performance testing. • Understanding on NQL queries, NXQL queries. • Create & modify existing score files. • Knowledge on creating Investigation, Metrics, Defining services. • Validate use cases based on customer requirement and deploy out of box Nexthink content packs. • Implement campaigns and remote actions, ensure proper testing and deployment to pilot/production deployment. • Schedule meetings with stakeholders and present business use cases and improvements. • Create dashboards and track value additions. • Work with vendor to understand new releases and implementation. • Monitor the End user experience dashboards, digital scores, and alerts daily to check the overall performance and score. • Proactive Incident, Problem ticket creation on identified issue and drive towards closure. • Ensure the targeted KPI's are met. Qualifications Must Have Skills/Qualifications: • Excellent Administration and Support skills on Windows 10 and applications. • Extensive technical knowledge on end user computing. • System Scripting and/or programming skills, preferably with PowerShell. • Ability to learn new technologies. • Good verbal and written communication skills to connect with customers/teams at varying levels of the organization Nice to Have Skills/Qualifications: • Project Management and ITIL Certifications. • Familiar with Software Deployment Tools like SCCM, Intune (where applicable)