Client Servicing Manager

Responsibilities

• As a Digital Account Manager, you will have full ownership over client success, showcasing value to clients and ensuring result-driven execution of all activities
• Understand clients business requirements and convert them to internal briefs across social media, paid media, website, SEO, Video production etc.
• Ensure internal teams are briefed properly and execution is done in a timely manner and is as per brief
• Participate in the strategy discussions with cross-functional teams like creative, media, account planning working on your client's brand.
• Collaborate with the Campaign Management team to ensure performance and delivery of campaigns
• To constantly oversee the running campaigns and taking quick corrective actions where needed along with the relevant teams.
• To help create review ppts as part of weekly/campaign/monthly reviews along with relevant teams, dashboards going thru numbers and analysing the same
• Present insights, analytics and wrap-up reports to clients
• Act as client liaison and advocate within the organization, bringing forward new ideas or areas for improvement or improvements to light as they affect our customers
• Ensure client expectations are met or exceeded across all digital media campaigns
• Proactively solve client business problems and build client relationships
• Work with clients to procure case study approvals or partner testimonials

Qualifications:

• Passion for digital marketing, brand building and an innate interest in new advertising technologies.
• Minimum 6 years of solid work experience in an account management or client services role managing large digital advertisers
• Hands on experience of managing social, SEO, paid and earned media activities for large brands.
• Confident in creating and conducting client presentations
• Strong grip on digital analytics and gleaning insights
• Experienced in being the POC for client work at the agency and should be mature, calm headed to be able to handle the client along with the internal team
• Excellent written and verbal communication skills
• Impeccable organizational skills and extremely detail oriented
• Available to travel frequently between Mumbai and Pune.