AddressJob Title : Chief Technology Officer (CTO)
Location : Mumbai (BKC)
Experience : 15+ Years
Job Type : Full Time
NP : Immediate to 30 Days
Key Accountabilities :
1. Digital Strategy and Vision :
- Develop a comprehensive digital strategy aligned with the company's overall vision and business objectives.
- Identify new opportunities and market trends to leverage digital innovations and maintain a competitive edge.
- Create a roadmap for the digital platform, encompassing short-term and long-term goals.
2. Customer Experience and Engagement :
- Ensure an exceptional user experience across all digital touchpoints, including the website, mobile app, and other digital channels.
- Analyze customer behavior and feedback to identify pain points and opportunities for improvement.
- Collaborate with cross-functional teams to implement customer-centric enhancements and features.
3. Digital Product Development & Operations :
- Oversee the digital products development
- Prioritize product development and features based on market demands, customer feedback, and strategic goals.
- Drive continuous product improvement through data analysis and user testing.
4. Technology and Innovation :
- Keep abreast of emerging technologies and industry trends related to Retail Broking and fintechs.
- Identify potential partnerships, collaborations, or acquisitions to enhance the platform's digital capabilities.
- Implement robust security measures and data protection practices to ensure customer trust and compliance.
5. Data Analytics and Insights :
- Utilize data-driven insights to make informed decisions and measure the effectiveness of digital initiatives.
- Implement data analytics tools to track user behavior, engagement, and platform performance.
- Foster a data-driven culture within the organization, encouraging data-driven decision-making.
6. Team Leadership and Development :
- Lead and inspire a team of digital/technology professionals, fostering a collaborative and innovative work environment.
- Define clear roles and responsibilities, set performance objectives, and conduct regular performance reviews.
- Identify training and development opportunities to build a skilled and motivated team.
7. Business understanding :
- Understanding of the capital markets and Retail Broking domain will be preferred
- Ability to decipher digital initiatives and technology decision that aid in operational and business efficiencies will be a must.
8. Data Storage & Information Security :
- Deep understanding of the current storage trends of Big Data and related Information Security.
- Planning & Project execution for Physical/Cloud. Storage facilities and related Infra-network.
- Planning & Execution of robust Business Continuity Plans.
Job specific skills :
Applicants should have :
- Management & Leadership Capabilities
- Requisite Intellect with the capability and vision to plan and implement digital strategic initiatives with high business acumen.
- Experience of working in Financial Services with a focus on Retail Broking.
- High energy levels and decision-making capabilities that support robust execution of plans.
- Impeccable integrity both professionally and personally
- Strong track record of working with complex and high volume data.
- Self-motivated and result oriented.
- Stakeholder relationship management skills - able to influence and manage the expectations of senior management and peers.
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills, negotiation skills and collaborative approach.
- Ability to manage effectively Data storage & Information Security requirements of the company.
- Structured approach to planning and project management including work exposure on Business Continuity Plans.
- High level of team building capabilities, good staff skills - ability to coach and mentor team members.
Qualification :
Bachelor's degree in computer science or engineering Masters in Technology or Computer Science will be an added advantage
Minimum Experience :
- 15+ years of experience in a leadership role, in a digital environment. Proven track record of developing and executing digital strategy.
- Extensive experience in Retail Broking Product Development & operations, website development, e-commerce, digital marketing, and social media.
- In-depth knowledge of current and emerging digital technologies and trends in Financial Markets with a focus on Retail Broking.
- Experience of using large volume of data to drive decision making.
- Experience of dealing with Technology Vendors
- Experience of leading a team of developers/technology support/digital specialties.
