AddressJoin our Team
About this opportunity!
Change Management is the process responsible to control the introduction of changes in the customer infrastructure, aiming to secure that any vital modification to the customer's services or resources is done correctly, following standard procedures and resulting in minimum - or no - impact on the customer's services.
What you will do
- Head the Change Advisory Board (CAB).
- Operations Management of routine deliverables and demand actions from internal and external stakeholders
- Align process awareness sessions with internal and external stakeholders
- Interface with the other organizational entities like D&P, NPI, AO GNOC, Technical Authority, Engineering team and MSCLT etc.
- Ensure that EOE guidelines and supporting work instructions are available to carry out Change Management process for allocated accounts.
- To ensure process documentation for all changes in customer’s network are in line with Global directive.
- Ensure adequate levels of process awareness
- Ensure that all change requests are logged on RFC/ITSM forms.
- Ensure CRs are accurately classified as per EOE guidelines.
- Responsible to ensure that impact analysis is validated in CAB for all configuration/network changes within customer network.
- Overall responsible for ensuring all configuration changes are approved by Change Advisory Board (CAB) before implementation of change.
- To be member of CAB in ensuring all the critical/major changes has undergone thorough impact analysis before approval.
- Ensure that decisions taken by the CAB are documented and communicated.
You will bring
- Leads the development, deployment, awareness, implementation, and compliance of Change Management process for allocated accounts
- Facilitates Change Advisory Boards (CAB) meetings & Head the CAB consisting representative from Technical authority 2&3, D&P, Engineering and MSCLT for respective account/customer.
- Participates in internal and external Governance meetings and present Change Management performance.
- Drives initiatives and automations to improve process performance
- Degree in Engineering(ECE/CSE/IT
- 4+ years of experience in Telecom/ICT
- Telecom Knowledge -GSM, LTE,5G call Flows.
- Certifications [Mandatory: ITILV3. Preferred: ITIL Service Transition & Six Sigma]
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: India (IN) || Noida
Job details: Technical Authority Expert
