Captain - Fnb

• Always greet and welcome guests promptly in a warm and friendly manner. • Always thank and give fond farewell to guests conveying anticipation for their next visit. • Assist guest with table reservation. • Assist guest while seating. • Ensure guest are serviced within specified time. • Has a good knowledge of menu and presentation standards. • Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette. • Able to answer any questions regarding menu and assist with menu selections. • Able to anticipate any unexpected guest need and reacts promptly and tactfully. • Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm. • Maintain cleanliness of work areas, china, glass, etc. throughout the shift. • Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly. • Present accurate final bill to guest and process payment. • Perform shift closing on the Point of sales terminal and tally cash and credit card settlements. • Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. • Ensures that hotel brand standards and SOP's are consistently implemented. • Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.