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SalaryDescription
About This Role
We are seeking a skilled Business Analyst to join our dynamic team and contribute to the success and continuous improvement of the our IT product which helps clients embrace complexity to accelerate productivity and disrupt through innovation. Our cloud hosted SaaS products use cutting-edge technology like AI/ML, Data Analytics to solve our clients' most complex issues.
Key Responsibilities
Work as a subject matter expert for our product
Manage client support queries, issues, and/or enhancement requests ensuring adherence to SLAs
Gather information from the respective stakeholders such as clients and team members to document functional, system, and/or data requirements and to acquire consensus
Analyze, synthesize, and prioritize requirements for enhancements to systems and / or business processes throughout the product development life cycle
Prepare presentations for clients/internal management on project updates
Collaborate with team members to create detailed functional and/or technical specifications for complex development of new, or modifications to existing modules
Coordinate and assist with testing activities to help identify, mitigate, and resolve issues
Provide guidance to quality assurance and the development team members to create unit and integrated test cases
Release notes and blog posts about new features
Identify training needs, design, and train other team members or new joiners on product usage and new features/functionality
Good working knowledge of MS Office suite is required, and SQL knowledge with PowerBI/Tableau would be an asset
Required Competences- Must have Skills
Bachelor's degree in Business Administration, Information Technology, or a related field.
Proven experience as a Business Analyst with 4-6 years of experience, preferably in the Fintech or Payment industry.
Strong analytical and problem-solving skills.
Experience with Agile methodologies and project management practices.
Knowledge of payments industry trends and technologies is a plus.
Business analysis or project management experience in the financial industry, ideally with background in Market, Treasury or Asset Management Risk Control
Strong analytical, problem-solving and synthesizing skills
Excellent written and verbal communication skills.
The ability to interpret a set of technical requirements and develop robust solutions
Adaptable, able to work across teams and functions in multinational environment
Strong judgment and commitment to ethics
Work Location Bangalore/ Mumbai
Working Hours 1:00 PM to 10:00 PM IST or 2:00 PM to 11:00 PM IST (as per the US daylight saving schedule)
