AddressPosition: Lead - Branch Head - Operations
Education: Postgraduation.
Experience: min 8-10 years
What you will learn and contribute to (Key Responsibilities):
Strategic:
- Handle Branch P&L - Revenue and Gross Margin
- Responsible for efficient utilization of available resources and ensure high level of productivity.
- Responsible for customer retention through efficient operations on ground
- Responsible for business development and expansion of Branch revenue
- Responsible for adoption of technology platforms and bring in process improvements across functions
- Responsible for zero accidents and safe travel of customer employees always
Functional Responsibility:
- Responsible for DSO Management
- Responsible for customer satisfaction & manage customer escalations
- Ensure appropriate Business Partner mix - Aggregator / Fleet Owner/ DCO
- Responsible for timely availability of fleet/ manpower basis customer requirements
- Responsible for handling business process audit & compliance to norms applicable to the industry
- Responsible for project review of agreed operational SLA
- Responsible for timely review of OCF and contract renewal
- Responsible for working closely with NAM to build a healthy sales pipeline
People Responsibility:
- 10. Responsible for capability building and development of branch talent
- 11. Responsible for stakeholder index development (MCARES/ TPA survey)
Critical Competencies:
- Safety & Compliance
- Data Analytics & Financial Management
- Operational resource management
- Business Development
- Talent Management
- Business Partner Engagement
- Should be commercially driven with full understanding of business dynamics.
- Should have strong sales orientation with proven ability of growing revenues and retention
- Highly result oriented and motivated to achieve branch plans
- Good communication, presentation, inter- personal and negotiations skills
- Good leadership qualities to manage a team and motivate them
