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SalaryCompany Overview
Click Career Pro HR Solutions is a leading staffing and recruitment company that specializes in providing comprehensive support to organizations in selecting and recruiting qualified personnel. With a team of experienced professionals, we offer full outsourcing services for the entire recruitment process.
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Send your Updated CV on WhatsApp 9205312556
Job Overview
We are seeking individuals to join our team as BPO Voice / Non Voice Process. This role involves interacting with customers through inbound and outbound calls or non-voice channels. The ideal candidate should have excellent communication skills and the ability to provide exceptional customer service. This is a remote position with a work-from-home option, and the job location is in Puducherry, Puducherry, India. Freshers with less than 1 year of experience are welcome to apply.
Qualifications and Skills
- Excellent verbal and written communication skills in English
- Strong customer service and problem-solving abilities
- Ability to multitask and work in a fast-paced environment
- Good listening and empathy skills
- Basic computer knowledge and familiarity with CRM systems
- Ability to work independently and in a team
- Flexibility to work in rotating shifts, including weekends and holidays
- Previous experience in customer service or call center is a plus
Roles and Responsibilities
- Handle customer queries and provide accurate information through verbal or written communication
- Assist customers in resolving their complaints and ensure customer satisfaction
- Maintain a high level of professionalism and empathy when interacting with customers
- Follow communication scripts and guidelines to provide consistent customer service
- Handle customer data with confidentiality and adhere to data protection policies
- Stay updated with product knowledge and industry trends to effectively address customer queries
- Meet or exceed individual and team performance targets
Apply Now!
Send your Updated CV on WhatsApp 9205312556
