692 - Microsoft Teams Phone Consultant - New Product Playbook

As aMicrosoft Teams Phone Consultant, your main responsibilities will include:

• Answering incoming requests from customers who need assistance with the Microsoft Teams Phone Configuration in the customer tenants and help resolving any client-issues related it.
• Identifying the root cause of the issue and providing the best possible solution.
• Explaining the features and benefits of the Microsoft Teams Phone Service and client applications and how to use them effectively.
• Escalating complex or unresolved issues to the appropriate team or department.
• Documenting the details of each case and the actions taken.
• Following up with customers to ensure their satisfaction and collect feedback.