Address Job Description: Opening For BPO/ Customer Support Officer For Voice / Non-Voice Process / Blended process
Responsibilities:Responding to inquiries by assisting customers through phone calls, emails, and chats.Addressing customer grievances and concerns promptly and effectively.Maintaining records of customer interactions and transactions with accuracy.Collaborating with other departments to provide solutions for customers.Identifying and escalating issues that require additional attention.Providing product and service information to customers.Processing orders, forms, applications, and requests.Following up with customers to ensure satisfaction and resolving any remaining issues.Staying up-to-date on company products, policies, and procedures.Providing feedback to management on customer trends and issues.(Ref:www.freshersworld.com,freshersworld)
