Bill to Cash Operations Associate

What I'll be doing - your accountabilities

Key Responsibilities:

• Working on cash applications, a part of the accounts receivable process that applies incoming payments to the correct customer accounts and receivable invoices
• Also at the same time, analyze the process, identify the process gaps and try streamlining it. Support and participate in process improvement opportunities
• To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
• Performing a range of operational processes delivering against key measures that support our business objectives, our stakeholders and most importantly our customers
• Executing daily, weekly and monthly tasks to ensure operational delivery
• Responsible for workflow activities from internal/external customers and manage enquiries to completion
• When dealing with customers (internal or external) aspire to deliver an excellent customer experience adhering to data protection and other relevant regulatory standards
• Supporting team leaders and GBS management with your domain expertise offering advice and guidance where appropriate
• Understand and follow relevant and appropriate legal, regulatory and compliance guidance including audit documentation, seeking support if needed
• Adhere to relevant shift patterns and break schedules
• Take responsibility for personal development and drive own performance

Skills required for the job

Ability to work as a member of a team in a fast paced environment

• Good cross-cultural awareness to be able to effectively communicate with UK customers
• Goodself-management (Attendance/Break Management/Adherence/AHT/Wrap)
• PC literate with good system navigation skills
• Attention to details is key
• Good problem solving and analytical skills
• Able to speak, comprehend, and write along with good command over English

Experience you would be expected to have

Good written and verbal communication skills and etiquette, required to effectively communicate with external and internal stakeholders.

• Proficient in MS Office, particularly Excel and Outlook
• Experience of SAP
• Commerce Graduate required for Payments services
• A good experience of UK banking, payment processing procedures
• Understanding of GDPR, Data Protection and PCI Compliance

Candidates will be judged on below skills for respective line of work

Cash allocation

• Refund and transfer management
• Reconciliation
• Enquiry management
• One Contact Resolution (OCR)
• Optimizing cost to serve
• Data management
• Revenue protection/growth
• Analytical bend of mind
• Lean Principles