AddressAVP - Wealth Manager - Mutual Fund
Responsibilities:
- Accountable for achieving monthly & annual sales targets, as agreed. Ensure proper implementation & execution of relationship management & investment advisory strategies.
- Ensure proper sales spread between products. Aim to balance NTB (New to Bank customers) with increase penetration of existing customers to deepen the wallet share.
- Drive and deliver a radical improvement in customer service in the local market through dynamic service leadership and the implementation of customer service strategy.
- Ensure highest levels of customer satisfaction. Interact with new customers to detail & explain all features & functions of products & assist in on boarding of customers. Ensure service levels are constantly improving.
- Meet Customer Migration targets.
- Manage customer's issues on service or investment needs. Escalate if required. Probe and identify requirements to provide appropriate solutions to customers.
- Ensure complete knowledge on all products & services. Be the leader for resolving all queries & complaints. Ensure full training & briefing on all product launches & upgrades.
- Research complaints & compliments. Analyze & suggest innovations & ideas on product & service improvement in addition to service level improvements.
- Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers' queries.
- Work hand in hand with fellow CBG RMs, Service Manager and TRE to ensure that all objectives of the team are met and there is team harmony and unity.
- Working with the Branch Heads to achieve sales & service through in-branch business development activities, and providing feedback to the team.
- Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures.
- Establish Bank as a wealth management provider in India. Undertake frequent competitor analysis so that bank product suite is in line with (or ahead of) competing banks.
- These updates to be shared with seniors at regular intervals. Also suggest local promotional activities which will help reinforce the bank brand.
- Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers' queries.
