AVP, Investigations - COE-2400000330

RESPONSIBILITIES

Strategy

• Support and provide inputs to Line function, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country.
• Develop and sustain a system for Fraud identification, monitoring, investigating in order to minimise fraud losses.
• Develop and implement processes for improving the quality of sourcing in the region. Conduct investigation into suspect fraud applications.
• Provide co-ordination and support of key processes across the country and ensure timely submission and collation of reports across regions.
• Provide System and information support to all regions.

Business

• Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment. 
• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
• Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.

Processes

• Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management. 
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
• Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations.
• Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
• Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff and vendors.
• Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk.
• Ensure adherence to the Group’s approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours and accountability.

Risk Management

• Identify and share industry best practices and work with the businesses for their feasibility and implementation.
• Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis
• Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards
• Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
• Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
• Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agree appetite. 

Governance

• Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
• Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work.
• Ensure compliance to Visa/ master card rules and regulations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group Teams not limited to Risk Operations, Product Heads
• Country FR & Business teams
• Internal GBS stakeholders

Other Responsibilities

• Do the right thing: Be brave, be the change; Think client; Live with integrity
• Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures
• Better together: See more in others; How can I help? Build for the long term
• Market Knowledge: – Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates.
• Business Strategy and Model: – Awareness and understanding of Standard Chartered’ s Retail Clients business and that of peers in the industry
• Risk Management and Control: – The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank