AddressPosition Name – Automobile Customer Relationship Executive
Job Location – Satellite, Ahmedabad, Gujarat
Company – Autombile Company
Total – 2 Male/Female
Qualification – Any Graduates or Automobile Engineer
Salary base – up to 30k Monthly – Depends on Interview & Exp
Experience – 2 to 4 years as Customer Relationship Executive Experience or Customer Service from the Automobile Vehicle Company
Skills & Job Descriptions
- Ensure to follow EVOLVE process.
- Ensure that incoming customer calls are attended within 3 rings.
- Ensure that the customer database is maintained in high order.
- Ensure the up keeping of Back office Executive & Chauffeur lounges.
- Sharing the appointment customer details with front office staffs, drivers & watchman.
- Ensure that service appointments are taken and prepared as per EVOLVE process.
- Ensure that the pick-up and drop-off /courtesy car service is co-ordinated with service reception. Arrange bookings of replacement and loan vehicles.
- Check TIE for pending QBs during service appointment, if required and appropriately informed to the service team..
- Ensure that the service invoice is explained to the customer, if PST is unavailable to handle the vehicle handover to customer.
- Liaise with the company driver(s) for pick-up and drop-off of service for customer vehicles. Ensure the “Pick-up Card” is correctly documented and signed by the customer
- Ensure that the eligibility for VCSP & ANYTIME WARRANTY are checked during the service appointment process and appropriately informed to the customer/service team.
- Calling vehicles for pending QBs
- Conducting Exit Interviews with Service customers during delivery of the vehicle.
- Ensure that Post Service Telephone calls are made effectively and within 5 working days from the date of delivery as per the EVOLVE process
- Ensure that all concerns are closed within 3 days from the date of raising the concern.
Customer Relationship Executive Job Vacancies in Ahmedabad
- Ahmedabad, Automobile Customer Relations, Automobile Engineer, Customer Relationship Executive, Customer Service, Satellite
