AddressJob Description: Associate Vice President - HR, BPO Operations
Position Overview: Embark on an exhilarating journey as the Associate Vice President of HR for our cutting-edge startup in the BPO & IT space, backed by industry giants InterGlobe and another prominent IT player. Based in the vibrant city of Delhi NCR, this role reports directly to the CHRO/HR Head of the Business and offers a unique opportunity to shape the HR landscape of a dynamic organization.
Experience: With a distinguished 16-18 years of experience, we seek an HR maven with a proven track record specifically in BPO operations.
Key Areas of Work:
Elevated Employee Life Cycle Management:
- Spearhead initiatives to enhance Learning and Performance Management, ensuring our employees thrive and grow.
Innovative Technology Implementation:
Drive the implementation and effectiveness of cutting-edge technology platforms within the HR domain, setting the stage for a seamless and futuristic employee experience.
Policy and SOP Maestro:
- Craft and design company policies and SOPs that resonate with our innovative ethos, fostering an environment of efficiency and compliance.
Engagement Alchemist:
- Measure the pulse of our organization by evaluating the impact of employee engagement programs and communication plans, ensuring a workplace that thrives on positive energy.
Employer Branding Virtuoso:
- Weave a compelling narrative to design a strong employer brand that leaves a lasting impression, positively impacting talent retention.
Talent Acquisition Virtuosity:
- Showcase your prowess in Talent Acquisition, ensuring a robust pipeline of exceptional talent that aligns with our ambitious growth trajectory.
Key Responsibilities:
- Unleash high-quality leadership, establishing HR credibility, and leading an effective HR function.
- Sculpt and implement HR policies, practices, and processes in harmony with business strategies and values.
- Innovate programs, processes, and policies for talent attraction, recruitment, induction, and onboarding.
- Take the helm of end-to-end Talent Acquisition, shaping the workforce of tomorrow.
- Orchestrate optimal staffing through strategic manpower planning and review mechanisms.
-Cultivate capability building, learning and development, career planning, and performance management initiatives.
- Provide astute advice to top management on policy modifications and navigate admin-related matters.
- Be the torchbearer for employee issues, championing grievance and disciplinary issues management.
- Curate a Compensation & Benefits Program, Rewards & Recognition, HRIS, and reporting system that mirrors our commitment to excellence.
- Develop transparent compensation and benefits programs linked to performance, ensuring regular HR reporting for informed decision-making.
Qualifications:
- Bachelor's/Master's degree in Human Resources or a related field.
- A sterling track record in BPO operations with 16-18 years of progressive HR experience.
- Leadership prowess coupled with exceptional communication and negotiation skills.
- Deep understanding of HR policies, processes, and best practices.
- Proven experience in talent acquisition, employee engagement, and performance management.
Attributes:
- A strategic visionary with a hands-on approach.
- Exceptional communication and negotiation skills.
-Ability to influence and collaborate seamlessly across all levels.
- Proven ability to build and lead high-performing HR teams.
