AddressDescription & Requirements
Role and Responsibilities • Managing customer service inquiries through chats and emails • Identifying and assessing customers’ needs to achieve satisfaction • Provide accurate, valid and complete information by using the right methods/tools • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions and file documents • Follow procedures, guidelines and policies • Take the extra mile to engage customers • Have to work in night shifts.
Demonstrated Experience • Proven Customer Support experience or experience as a client service representative • Track record of over-achieving quota • Strong email and chat handling skills • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent typing, communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Multi-tasking abilities • Patience when handling tough case
